Terms and Conditions
Last Updated: October 2, 2025
Welcome to the E-learning Arab Academy (the
"Platform"), owned and operated by ARAB ELEARNING LLC (the
"Company," "we," "us," or "our").
Your use of this Platform and access to our services are
subject to your full acceptance of and compliance with these Terms and
Conditions (the "Terms"). Please read them carefully. By accessing,
using, or purchasing any of our services, you acknowledge that you have read,
understood, and agree to be bound by these Terms.
1. Overview of Services
We provide an online educational platform specializing in
language learning courses and digital educational materials. Our services
include, but are not limited to:
- Self-Paced
Video Courses: Lifetime access to course content after purchase.
- Live
Tutoring Sessions: One-on-one or group sessions online with
specialized instructors.
- Digital
Learning Materials: Downloadable e-books, audio files, and
guides.
All our products and services are digital and are delivered
entirely online.
2. Eligibility and Account Use
- Eligibility: You
must be of legal age to enter into a binding contract to use our services.
- Accurate
Information: You agree to provide accurate and complete
information when creating your account and to keep this information
updated.
- Account
Security: You are solely responsible for maintaining the
confidentiality of your account password and for all activities that occur
under your account. You must notify us immediately of any unauthorized use
of your account.
- Individual
Use: Each account is for personal, individual use only. You may
not share your login details with any other person.
3. Payment and Transactions
- Pricing
and Currency: All prices are displayed on our website. All
transactions are processed in the currency specified at checkout.
- Payment
Model: Our business model is based on one-time payments for each
course or service. There are no recurring subscription fees unless
explicitly stated.
- Payment
Gateway: All payments are processed securely through our payment
partner, Stripe. We do not store or handle any
sensitive credit card information on our servers. You agree to
abide by the terms and conditions of the payment gateway used.
- Payment
Confirmation: Upon successful completion of a payment, you will
receive an immediate confirmation via email.
4. Delivery Policy
- Immediate
Digital Delivery: All our products and services are delivered
digitally.
- Access
to Content: Upon successful payment, you will be granted immediate
access to the purchased self-paced courses and digital materials
through your personal account dashboard on the Platform.
- Live
Tutoring Sessions: After booking and paying for a live session,
you will receive an instant booking confirmation containing all necessary
details, including the date, time, and session link.
5. Cancellation & Refund Policy
We are committed to customer satisfaction. Our refund policy
is clear and transparent as follows:
- A)
Self-Paced Video Courses:
- You
are entitled to a full refund within 14 days of the
purchase date, provided you have not consumed a significant portion of
the course content (e.g., viewed more than 25% of the lessons).
- To
request a refund, please contact our customer support team via email.
- B)
Live Tutoring Sessions:
- Cancellation
by Client: You may cancel or reschedule your live session for a
full refund if you do so at least 48 hours before the
scheduled session time. Requests made after this period may not be
eligible for a refund.
- No-Show: If
you do not attend a scheduled session without prior notice, you will not
be eligible for a refund.
- C)
Downloadable Digital Materials:
- Due
to their nature, all sales of downloadable products (such as e-books) are
final and non-refundable once the product has been downloaded.
6. Intellectual Property
All content available on the Platform, including text,
graphics, videos, course materials, and logos, is the exclusive property of
ARAB ELEARNING LLC and its instructors and is protected by international
copyright and trademark laws. You may not copy, distribute, modify, republish,
or sell any part of our content without our express written permission.
7. User Conduct
You agree not to use the Platform for any unlawful or
prohibited purpose. This includes, but is not limited to:
- Sharing
content that is defamatory, abusive, or infringes on the rights of others.
- Impersonating
any other person or entity.
- Attempting
to gain unauthorized access to our systems or other users' accounts.
- Behaving
in an inappropriate or disruptive manner during live tutoring sessions.
We reserve the right to suspend or terminate your account
without notice if you violate any of these rules.
8. Customer Service
For any inquiries or issues regarding your account,
payments, or our services, please contact our customer support team, available
via email:
We aim to respond to all inquiries within 24-48 business
hours.
9. Modification of Terms
We reserve the right to modify or update these Terms at any
time. We will notify you of any material changes by posting the new Terms on
this page or via email. Your continued use of the Platform after such changes
constitutes your acceptance of the new Terms.
10. Governing Law
These Terms shall be governed and construed in accordance
with the laws of Wyoming, USA.